Privacy Policy

1. Introduction

EAZLIV LLC ("EAZLIV," "we," "us," or "our") operates the EAZLIV mobile application and website (collectively, the "Platform"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Platform. By accessing or using EAZLIV, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

Information You Provide

• Account Information: Name, email address, phone number, password, date of birth, profile photo, and gender.
• Provider Information: Professional licenses, certifications, identification documents, selfie photos, work credentials, service descriptions, and area of expertise.
• Booking Information: Service requests, addresses, service photos, voice notes, and additional notes.
• Communications: Chat messages, voice messages, support tickets, and reviews.

Information Collected Automatically

• Location Data: GPS coordinates for service matching, live provider tracking, and address selection (with your permission).
• Device Information: Device type, operating system, unique device identifiers, and app version.
• Usage Data: Pages visited, features used, booking history, and interaction patterns.

3. How We Use Your Information

We use your information to:

• Create and manage your account, including identity verification for service providers.
• Match customers with nearby service providers based on location, service category, and availability.
• Process bookings, digital service agreements, and facilitate communication between parties.
• Enable real-time GPS tracking during active service bookings.
• Send push notifications, emails, and in-app messages about bookings, account updates, and promotions.
• Improve our Platform through analytics, AI service detection, and user experience enhancements.
• Enforce our Terms & Conditions and protect against fraud, abuse, and security threats.

4. Third-Party Services

We use the following third-party services to operate our Platform. Each has its own privacy policy governing the use of your data:

• Firebase (Google): Authentication, cloud database (Firestore), cloud storage, push notifications (FCM), and analytics. See Firebase Privacy Policy.
• Google Maps Platform: Location services, address autocomplete, geocoding, and live GPS tracking. See Google Privacy Policy.

5. Data Sharing

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• Between Users: We share limited information between customers and providers as necessary to facilitate bookings (e.g., name, profile photo, phone number, service location).
• Service Providers: With third-party vendors who help us operate the Platform (e.g., Firebase for infrastructure).
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, safety, or property of EAZLIV, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion, we may retain certain data for a limited period as required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements, or complying with legal obligations).

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Opt out of promotional communications at any time through your account settings.

To exercise any of these rights, please contact us at hello@eazliv.com.

8. Children's Privacy

EAZLIV is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected data from a minor, we will promptly delete it. If you believe a child under 18 has provided us with personal information, please contact us immediately.

9. Security

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (TLS/SSL).
• Firebase security rules and authentication.
• Regular security audits and monitoring.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via email. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.

11. CCPA Compliance (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• No Sale of Personal Information: We do not sell personal information as defined by the CCPA.

To submit a CCPA request, contact us at hello@eazliv.com.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• EAZLIV LLC
• Email: hello@eazliv.com
• Address: 123 Innovation Drive, Suite 400, San Francisco, CA 94107